System Status
Current status
Incident history
No incidents in the last 90 days.
Everything has been running smoothly. Go ahead and convert your images.
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Last updated:
90-day uptime
Historical availability across all core systems. Green bars represent days with no incidents.
How We Handle Incidents
When something goes wrong we follow a structured response process to restore service as quickly as possible and keep users informed every step of the way. You can always contact us directly to report an issue or ask for an update.
Detection
Automated monitoring checks every service every 60 seconds. Alerts fire within 2 minutes of a degradation being detected - Before most users notice.
Response
On-call engineers are paged immediately. We aim for a first response within 5 minutes for severity-1 incidents and 15 minutes for severity-2.
Resolution & review
Once resolved, we publish a post-mortem within 48 hours covering what happened, the root cause, and what we changed to prevent a recurrence.
Service Definitions
| Service | What it does | Impact if degraded |
|---|---|---|
| Conversion Service | Processes all format conversions — JPG to PNG, WebP, PDF, and 90+ other formats | File conversions queue or fail |
| Background Removal | AI-powered background removal and the Image Creator generation pipeline | BG removal and AI image generation unavailable |
| File Storage | Temporary encrypted storage for uploaded and converted files (deleted after 24 h) | Uploads or downloads may fail |
| API | REST API used by developer integrations and third-party tools - See API docs | API requests return errors |
| Database | Stores user accounts, conversion history, and quota usage - Visible in your dashboard | Login, dashboard, and quota tracking affected |
| CDN / Static Assets | Delivers CSS, JS, images, and fonts from edge nodes worldwide | Pages may load slowly or without styling |
Incident Severity Levels
| Severity | Description | Target response | Target resolution |
|---|---|---|---|
| SEV-1 Critical | Full service outage - All conversions failing | 5 minutes | 1 hour |
| SEV-2 Major | Core feature degraded - Elevated error rates | 15 minutes | 4 hours |
| SEV-3 Minor | Non-critical feature affected or slow response | 1 hour | 24 hours |
| SEV-4 Low | Cosmetic or isolated issues with no user impact | Next business day | 1 week |